Frequently Asked Questions (FAQs)

What are the Turnaround Times?

• Standard marketing merchandise: Merchandise like drinkware, pens, custom totes and backpacks with a single colour print can mean as little as a 48hr production time (supplier dependent). Standard multi-colour print is typically 7-10 business days.
• Fully customized promo products: Completely custom items like promotional metal lapel pins, cart tokens, and key chains have a standard turnaround of 15 business days. Air fresheners have a typical 15 business days, and printed lanyards are a standard 10 business day production time. This allows you to get the best quality and care for your product while enjoying fast turnaround on your promotional goods.
• Event display signage: Our tents, flags, and banners are made in Canada and have a rapid turnaround time of only a few business days (excluding large sets like deluxe tent kits). We also offer a rush service for an even faster turnaround.

Please note, this is only a generic guideline, and does not include shipping to your location.

As a promotional supplier in Canada of custom branded goods for 18 years, we know that when it comes to getting anything from trade show giveaways to corporate gifts, timing is often key.

For a more specific turnaround time on your selected items, please inquire with our team for more information!

What Shipping and Delivery Methods are Available?

Local delivery companies in use by Dynamic Gift include but are not limited to UPS, FedEx, Purolator, Canpar, and DHL. Our delivery method is dictated by two key things. Your in-hands date will affect whether expedited shipping or standard is necessary. Your location for delivery may also affect the shipping options available.

Do You Ship Anywhere in Canada?

Yes, Dynamic Gift Canada is based in Ontario and ships throughout Canada. This means wherever you are situated you can order branded goods for your event.

Do You Offer International Shipping?

Our custom logo items and goods are unfortunately not available for shipping outside of Canada, including the USA.

Who Manages Custom Requirements and Clearance?

We manage all import requirements and clearance on your behalf within Canada. We liaise with customs authorities and prepare appropriate documentation for clearance, then pay any taxes that are charged on the goods. Our quote to you would have already included these charges, so you will never pay duties on anything we deliver to you or anything you pick up from our office.

What is the Cut-off Time for Ordering?

To get your order into production the fastest, 11am is the earliest cut-off we have for our products, particularly those utilizing our rush service option. For businesses with a more comfortable time-frame, we are available in office Mon-Fri 8am-5pm EST to send your order on to our suppliers for processing as soon as possible.

Can I Track My Order Status?

Yes, a tracking number can be provided by our customer service team on request, taking away the uncertainty of not knowing where your order is in the delivery process.

Can I Change or Cancel a Placed Order?

This may be possible if the order has not begun production yet. Please inquire with our team for the fastest resolution to your needs.

Are Bulk Discounts Available?

Yes, bulk discounts are built directly into our volume price tiers. The pricing for our products scales down significantly as your order quantities increase. This allows us to cater to large-scale promotional needs and nationwide event marketing campaigns with ease. Whether you are ordering a few hundred pens for corporate seminars or organizing massive rollouts of tens of thousands of custom branded items like mugs and lanyards, our volume discounts offer a better deal per unit when ordering in bulk.

Are There Minimum Order Quantities?

Yes, and our minimum order quantities vary by item and are clearly listed on the product pages. We offer hundreds of products with low minimums, giving your business the opportunity to discover great marketing merchandise at the quantity it needs, any time of the year.

Are Less Than Minimums (LTMs) Available?

Yes, on many products you are able to order less than minimum. This will often involve a LTM, or “split case” fee. This flexible structure allows businesses to secure premium client corporate gifts or popular items like drinkware in smaller batches when large bulk runs are not required. If you do not see this on the product you are interested in, please inquire with our customer service department to find if it is available!

Do You Offer Wholesale Pricing?

Yes, we offer wholesale pricing on our lanyards for select customers and bulk orders. Please inquire for more details on this service.

How Do I Place an Order?

• 1. Inquiry: To begin, simply inquire by email or through the quote form on our website. This process allows us to obtain as much information as possible for your requirements.
• 2. Quote & Digital Proof: The next step is that we then provide you with a quote and digital mock-up of the item(s).
• 3. Invoicing: Upon approval of the proof(s), we create an invoice for processing.
• 4. Payment Completion: Once payment is completed, we place your order(s) with our dedicated production partners.
• 5. Shipping & Delivery: Logistics are managed through two structured fulfillment routes depending on the product category: direct-to-client dispatch from our production partners for maximum transit speed, or routing through our central office for a secondary quality inspection prior to final local delivery.

For additional information, please visit our Policies & Services page.

What are Your Payment Terms?

For most new customers, we require full payment or 50% deposit (if approved by your account representative) before proceeding with your order placement because once any goods are branded with your logo, they are no longer usable for anyone else. Our quotes are inclusive of tax and delivery where noted. Our preferred method of payment is e-transfer, EFT, or cheque – but we also accept payment by Visa, MasterCard, AMEX, or UnionPay (all credit card transactions over $1000 are subject to a 3% processing fee). For more information on payment processing and placing orders, please visit our How to Order page.

Are Samples Available?

Yes, samples are available on many products for a nominal fee, or shipping freight cost. Once an order is placed we will try and work the sample into your cost, where possible. Please note, this does not apply to retail brands.

What Files are Acceptable for Artwork Submission?

Our preferred files for artwork submission are in original vector formats, such as Adobe Illustrator, EPS, SVG, or PDF files. If you do not have vector formatting, we can often work with Adobe Photoshop, PNG, JPG, and WEBP files. In some cases a vectoring fee may apply.

Do You Provide Design Services for Custom Branded Products?

Yes, we can assist you with your design needs to make visualizing your end product that much easier. We have a design team ready to provide you with a digital mock-up with your provided logo. We also have the option for full-scale creative design on request.

Is There a Charge for Artwork Done by Dynamic Gift Canada?

Our standard digital mock-ups provided as your production proofs are free of charge. We also have the option for a full-scale creative design service at an additional charge, ideal for those who need a little extra help or who do not have access to their own graphics team. For more information, visit our artwork services page.

Do You Carry Products Made in Canada?

As a Canadian-owned and operated business, we are proud to also offer an entire section dedicated to supporting Canadian-made products. From large-size items for vendors like trade show display flags, branded banners and custom canopy tents to budget-friendly swag like journals, we have it all. Visit our Made in Canada category to discover more.

Why Should I Select Dynamic Gift as My Promo Supplier?

We have been in the fast-paced world of custom branded items for a long time, and this means by choosing us as your trusted promotional distributor, you are placing your needs in the hands of experts with almost twenty years of experience. This means you can relax and focus on the next big thing for your business while we take care of the details.

Where are You Located?

Our office is based in Cambridge, Ontario, putting us at the heart of the industry and we are committed to providing top promotional swag Canada-wide. This location means we have business hours that are more likely to align with your own, cutting down on frustrating delays in communication that can delay orders.

How Can I Get More Information?

The best way is to contact us by phone, e-mail, or by completing the contact form on our website. You can also reach us by e-mail at [email protected] or by phone at 519-219-2292.