Frequently Asked Questions (FAQs)

What Kind of Promotional Products Can You Source?

As the top promotional supplier in Canada, the good news is that we can source almost anything! From small goods like custom keyrings to large, bulky items like printed tents are all available on our site. With over two thousand promotional products waiting for your custom branding, there are items for everything from swag giveaways to sleek corporate gifts. Not seeing what you had in mind? Contact our team and let us try and find it!

What are the Minimum Order Quantities on Your Promo Items?

This depends on the product you select, and each item page will display the minimum order quantity. Some of these are also available at less than the minimum (additional fees will apply). While many of our items start with low minimum order quantities, the more you order, the greater the savings per unit are for you! We understand that while some companies may be seeking 10,000 lanyards, others will be looking for low minimums for business gifts or client appreciation, so we try to cover all needs and budgets.

How Do I Use Your Promotional Service?

Whether you are an experienced shopper or a new visitor to our site, for easy viewing here is how the process for ordering from Dynamic Gift Canada works:

• Inquiry: To begin, simply inquire by email or through the quote form on our website. This process allows us to obtain as much information as possible for your promotional product requirements.
• Digital Proof: We then provide you with a digital mock-up of the item(s).
• Invoicing: Upon approval of the proof(s), we create an invoice for processing.
• Payment Completion: Once payment is completed, we place your order(s) with our manufacturing facilities.
• Shipping & Delivery: Either your item will ship directly to you, or we will ship to our location first to further inspect the products before sending them on their way to you! (this is dependent on the manufacturer's location; where the chosen item ships out from)

For additional information, please visit our Policies & Services page.

What Shipping and Delivery Methods are Available?

Our delivery method is dictated by three key things. Your project window and in-hands date will affect whether expedited shipping or standard is necessary. Your location for delivery may also affect shipping options chosen. Using air freight, we can usually deliver goods within 5 to 10 business days. Local delivery companies in use by Dynamic Gift include but are not limited to UPS, FedEx, Purolator, Canpar, and DHL. Sea freight may also be part of your shipping method (before arriving in Canada) to then travel by local delivery companies.

What is the Turnaround Time on Your Products?

This will depend on your selected product. We offer a large amount of items with fast turnaround times to better assist your business getting what it needs quickly. Lanyards, one of our most popular items, have a window of around 7-10 business days, but very large volume orders (50,000+) may take up to 25 days via sea freight.

Do You Offer Rush Order Items On Your Site?

Yes, we have hundreds of items available with expedited service (additional costs may be applicable) to get you your promotional items even faster! Our convenient Rush Product Section showcases these items in one easy-to-browse location while providing additional valuable information for clients interested in using this service.

What Are Your Payment Terms?

For most new customers, we require full payment or 50% deposit (if approved by your account representative) before proceeding with manufacturing because once any goods are branded with your logo, they are no longer usable for anyone else. Our quotes are inclusive of tax and delivery where noted. Our preferred method of payment is e-transfer, EFT, or cheque – but we also accept payment by Visa, MasterCard, AMEX, or UnionPay (all credit card transactions over $1000 are subject to a 3% processing fee). For more information on payment processing and placing orders, please visit our How to Order page.

Who Manages Custom Requirements and Clearance?

We manage all import requirements and clearance on your behalf within Canada. We liaise with customs authorities and prepare appropriate documentation for clearance, then pay any taxes that are charged on the goods. Our quote to you would have already included these charges, so you will never pay duties on anything we deliver to you or anything you pick up from our office.

Why Should I Select Dynamic Gift Canada as My Promotional Supplier?

Here’s why we think your business will benefit from choosing us as your trusted promotional supplier in Canada.

Almost two decades of industry experience

We have been in the fast-paced world of promotional items for a long time, and this means by choosing us as your promotional distributor, you are placing your needs in the hands of experts with almost twenty years of experience. This means you can relax and focus on the next big thing for your business while we take care of the details.

An Office Based in Ontario, Canada

With an office based in Cambridge, Ontario, we are committed to serving top promotional swag Canada-wide. This location means we have business hours that are more likely to align with your own, cutting down on frustrating delays in communication that can delay orders.

Multiple Manufacturing Facilities

We own multiple manufacturing facilities, meaning better quality control and greater order flexibility for fully custom items like lanyards, lapel pins, and keyrings.

Convenient Ordering at Your Fingertips

With an in-house art department and a friendly customer service team, all you have to do is pick your product to inquire about to get started. Our streamlined process aims to take the hassle away from businesses from design to delivery, giving you a professional service from start to finish.

Do You Provide Design Services for Custom Branded Products?

Yes, we can assist you with your design needs to make visualizing your end custom product that much easier. We have a design team ready to provide you with a digital mock-up with your provided logo. We also have the option for a full-scale creative design service at an additional charge, ideal for those who need a little extra help or who do not have access to their own graphics team. For more information, visit our artwork services page.

Do You Carry Products Made in Canada?

As a Canadian-owned and operated business, we are proud to also offer an entire section dedicated to supporting Canadian-made products. From large-size items for vendors like trade show display flags and banners and custom canopy tents to budget-friendly swag like journals and stationery, we have it all. Visit our Made in Canada category to discover more.

How can I get more information?

The best way is to contact us by phone, e-mail, or by completing the contact form on our website. You can also reach us by e-mail at [email protected] or by phone at 519-219-2292.