Customer Service

  • Shipping & Delivery

    Delivery companies in use by Dynamic Gift Canada include but are not limited to: UPS, FedEx, Purolator and DHL.

    We welcome you to put our rush services to the test. We have provision in place to deliver "in stock" items within 48 hours of order placement. Please contact us before ordering to confirm stock levels.

    Standard delivery times within Canada are usually 5-7 business days.

  • Privacy & Security

    For each visitor to our web pages, our server automatically recognizes your IP number. We collect no information on consumers who browse our web pages. Unless submitted via our contact form or email address. If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

    Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. If you do not wish to be contacted further then please provide us with your name and phone number.

    Upon request we offer visitors the ability to have inaccuracies corrected in contact information, transaction information, communications that the consumer/visitor has directed to the site. And also any amendments to your orders. Consumers can have this information corrected by sending us e-mail at, or calling us at 519-219-2292.

  • Returns & Replacements

    We are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are available. Rush service delivery is available at additional costs. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back-order or a refund.

    Please choose your promotional items carefully. We do not normally give refunds if you simply change your mind or make a wrong decision during the order process.

    We will gladly remake goods that have been manufactured incorrectly.

  • Ordering Process

    We begin by providing a written quote via email. From there you can simply reply with your print requirements and our design team will create a mock up of the final design, once approved we generate an invoice and place your order into production. We do not use shopping cart or checkout ordering methods as our prices vary so greatly due to print and production prices, setup costs and design options available. Instead we provide a firm written quote for every product option you require.

    We are on standby to assist you through the order process at any time. Just click our LiveChat button or call us at 519-219-2292.

  • Price Beat Guarantee

    We have a price beat policy which enables us to compete with other Canadian promotional product companies. To take advantage of this, simply follow these steps:

    1. Choose a promotional product, either from our catalogue or another organization's catalogue
    2. Gather a written quote on that item from another Canadian supplier
    3. Supply the quote to us and we will respond with a lower price!

    Notes About Our Policy

    If you find a lower advertised price from a Canadian supplier on the same promotional items we offer, we'll beat it! Buyer beware. Many of our competitors claim to be Canadian, even offering prices in Canadian dollars. However, they are often suppliers from the USA or China who have simply opened a PO Box on Canadian soil. In doing so, they have avoided Canadian taxes, duties, as well as shipping and labour costs. Unfortunately this may give them leverage to offer pricing that we simply can't match. We endeavour to offer our customers the lowest prices possible, using the most ethical and honest business practices. We are 100% Canadian owned and operated, so you can rest assured that when ordering with us, you are dealing with a true Canadian supplier. Feel free to visit our office in Cambridge, Ontario and let us show you the power of being proudly Canadian.

  • Reseller Discounts

    We offer many services to resellers, including free unbranded artwork for displaying to your clients and discreet packaging with our details completely removed. Contact us today to learn about becoming a reseller with Dynamic Gift Canada.

  • Updating Account Information

    Please contact us by phone or email to make changes to your account information. If you have placed an order using incorrect account information please inform us ASAP so we can amend your order.

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